Warranty

Warranty Policy

At ELCAL, we are committed to providing reliable, high-quality products and a trustworthy shopping experience. Our warranty policy is designed to give you peace of mind with every purchase.

Warranty Coverage

We offer a limited warranty on eligible products that covers manufacturing defects in materials or workmanship under normal use.

What Is Covered

  • Manufacturing faults present upon delivery
  • Defects in materials or workmanship
  • Product issues occurring under normal household use

What Is Not Covered

  • Damage caused by misuse, accidents, or improper handling
  • Normal wear and tear over time
  • Unauthorized repairs or modifications
  • Damage caused by incorrect installation or maintenance

How to Make a Warranty Claim

If you believe your product is faulty or eligible under warranty, please contact our support team with:

  • Your order number
  • Clear photos or videos of the issue
  • A brief description of the problem

Resolution Options

Depending on the situation, we may offer:

  • Product replacement
  • Repair solution (if applicable)
  • Refund or store credit

Customer Support

We aim to handle all warranty requests quickly and fairly. Our support team is always available to help resolve any issues.

  • Phone: +44 7935 000278
  • Email: elcalstore3763@gmail.com
  • Address: 148 Longcroft Road, Rickmansworth WD3 9TS, United Kingdom